Dear All,

In accordance to the recent guidelines published by SkillsFuture Singapore regarding SkillsFuture Claims, from 19 May 2017, there will no longer be pay-to-individual option for all SkillsFuture Claims. SkillsFuture will now pay the fee directly to the Training Provider (Creative Culinaire). We would like to highlight the following changes to our valued customers:

  • There will now be 2 options when selecting the class. Please select the one that is relevant (kindly note that no refunds will be entertained for incorrect selection of options)
    • No claim from SkillsFuture (You will pay full fee directly to Creative Culinaire)
    • Claiming from SkillsFuture
      • You will be required to pay a $100 refundable deposit (*terms and conditions apply) to secure your registration
      • This deposit will be refunded in cash on the first day of your lesson
      • Should you change, cancel the class or no-show, the deposit will be forfeited

*Please note Creative Culinaire is not liable for any lapse in non-compliance with the terms and conditions therefore set-out by Creative Culinaire and SkillsFuture Singapore.

 

Steps for SkilsFuture Claim:

  1. Proceed to select the Deposit option ($100 deposit payable using your credit card). The status of your registration will be “Soft Booked”
  2. Click on the respective links to the course to submit the claim directly to SkillsFuture
  3. Skillsfuture will consolidate all claims and send us a collated list (weekly)
  4. Upon receiving this list, we will reconcile with the deposit paid, and send you a confirmation email indicating your confirmed registration. Confirmation of registration will only be upon receipt of the deposit and approval of claim from SkillsFuture

Illustration 1  

Mr Tan has $500 in his SkillsFuture account. He is interested in attending our 4 Day Art and Science Series: Foundation Cake Baking (Course fee $408) on 12 June 2017. He proceeds to www.creativeculinaire.com to select the course and make the $100 deposit to secure his soft booking. He immediately logs on to the Skillsfuture website http://www.skillsfuture.sg/credit using his SingPass to submit his claim. SkillsFuture will notify Creative Culinaire on the status of the claim (approved or rejected) and the amount to be claimed ($408). Creative Culinaire will the send out a confirmation email upon receiving the deposit and approval of claim. Mr Tan’s registration is now confirmed, and he will receive a refund for his $100 deposit in cash during the first lesson of his course. SkillsFuture will directly debit the course fee of $408 to Creative Culinaire.

Illustration 2

Ms Lee has $200 in her SkillsFuture account. She is interest in attending our 4 Day Art and Science Series: Foundation Bread Making (Course fee $408) on 21 June 2017. She proceeds to www.creativeculinaire.com to select the course and make the $100 deposit to secure her soft booking. She logs on to the Skillsfuture website http://www.skillsfuture.sg/credit using her SingPass to submit his claim a week later. SkillsFuture will notify Creative Culinaire on the status of the claim (approved or rejected) and the amount to be claimed ($200). Creative Culinaire will the send out a confirmation email upon receiving the deposit and approval of claim. Ms Lee’s registratison is now confirmed, her $100 will be used to offset the balance and she will make the balance payment of $108 ($200 from Skills Future + $100 Deposit + $108 top up).

 

 

Frequently Asked Questions and Important Information

How will my course fee be paid?

SkillsFuture will directly debit the course fee to Creative Culinaire. This is to avoid fraudulent claims.

 

How early can I make my claim to SkillsFuture?

You will able to make you claims up to 60 days before the course start date. We highly recommend you to submit your claim as soon as you make the deposit payment of $100 to confirm your registration. Registration is only confirmed upon receiving the deposit and approval of claim from SkillsFuture

 

What is the deposit for?

The purpose of the deposit is make a soft booking for your registration. Registration is only confirmed upon receiving the deposit and approval of claim from SkillsFuture. The deposit will be refunded in Cash on the first day of your course (*terms and conditions apply). Should you cancel the class or no-show, the deposit will be forfeited.

 

 

How will Creative Culinaire know if I have sufficient funds in my SkillsFuture account?

SkillsFuture will inform Creative Culinaire the approval of claim with the exact amount that is approved.  For example, if you have a balance of $120 in your account, the notification received by Creative Culinaire will reflect your claimable amount will only be $120. You will be required to pay the remainder amount on the first day of the class via Cash/NETS/AMEX. You may choose to use you deposit to offset this amount.

 

Can I pay the deposit earlier than the 60 days before I make the SkillsFuture claim?

Yes, you may pay the deposit to confirm your soft booking. Confirmed registration will only be done upon receiving the approval from SkillsFuture indicating the funds disbursement.

 

What if I made the deposit payment, but have forgotten to claim from Skillsfuture?

The last date for claims is the day before the start date of the course. The terms and conditions for SkillsFuture claim requires you to make the claim before the start of the course. SkillsFuture will not entertained claims after the course start date. Should this happen, you will be required to

  • pay the balance amount less the deposit paid to Creative Culinaire should you decide to attend the course (now it will not be claimable under SkillsFuture)
  • Cancel your registration, which will result in the forfeiture of the $100 deposit paid

 

What I proceeded with a successful claim from Skillsfuture, but did not make the deposit payment?

All registration is confirmed upon receiving the deposit and approval of claim from SkillsFuture. Should the class be full before we receive both, we regret to inform you that we will not be able to accommodate you in the class.

 

What if I have insufficient funds in my SkillsFuture Account?

You will be required to pay the remainder amount on the first day of the class via Cash/NETS/AMEX. You may choose to use you deposit to offset this amount.

 

What if the course fee is more than my balance in my account?

You will be required to make payment for remainder amount on the first day of the class via Cash/NETS/AMEX. You may choose to use you deposit to offset this amount.

Information is correct as of 6 May 2017